Terms of Service

1. About These Terms

These Terms of Service ("Terms") are a legal agreement between you and Jensa Group ("Jensa Maintenance Ltd") ("we", "us", or "our"). They govern your access to and use of:

• The Jensa Group mobile application (available on iOS and Android).
• The Jensa Group web-based management dashboard.
• Any related APIs, services, and content we provide (collectively, the "Platform").

2. Eligibility and Account Registration

To use the Jensa Group platform, you must:

• Be at least 18 years of age.
• Be authorised to use the Platform on behalf of your organisation (if applicable).
• Provide accurate and complete registration information.
• Keep your account credentials secure and confidential.

You are responsible for all activities that occur under your account. If you suspect unauthorised access, you must notify us immediately at admin@jensagroup.uk.

Accounts on the Jensa Group platform are created and managed by property management organisations. Individual users (cleaners, maintenance workers, mini-admins) are added to the platform by their organisation's administrator. If you are added as a user by an organisation, your use of the Platform is also subject to any additional terms set by that organisation.

3. Description of Services

The Jensa Group platform provides property management tools including, but not limited to:

• Building and apartment unit management.
• Cleaning schedule creation, task assignment, and completion tracking.
• Maintenance issue reporting, assignment, and resolution tracking.
• Staff and user management with role-based access control.
• Team messaging and internal communication.
• Weekly wage generation and payroll summary reporting.
• Operational reports and performance analytics.

4. Acceptable Use

You agree to use the Jensa Group platform only for lawful purposes and in accordance with these Terms. You must not:

• Use the Platform in any way that violates applicable laws or regulations.
• Upload or transmit any content that is harmful, offensive, defamatory, or infringing on any third party's rights.
• Attempt to gain unauthorised access to any part of the Platform, other user accounts, or our systems.
• Reverse engineer, decompile, or disassemble any part of the Platform.
• Use the Platform to send spam, unsolicited communications, or malicious content.
• Impersonate any person or organisation, or misrepresent your affiliation with any entity.
• Introduce malware, viruses, or any other harmful code into the Platform.
• Attempt to interfere with or disrupt the integrity or performance of the Platform.

5. User Content

You retain ownership of any content you submit to the Platform, including property data, task records, and messages ("User Content"). By submitting User Content, you grant Jensa Group a limited, non-exclusive, royalty-free licence to store, process, and display your User Content solely for the purpose of providing the Platform services to you.

You are solely responsible for the accuracy and legality of User Content you submit. We do not verify User Content and are not liable for any errors or inaccuracies in your data.

6. Intellectual Property

The Jensa Group platform, including its design, code, features, and all related intellectual property, is owned by Jensa Group and is protected by applicable intellectual property laws. These Terms do not grant you any right, title, or interest in our intellectual property other than the limited right to use the Platform as described in these Terms.

7. Privacy

Your use of the Platform is subject to our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to our collection and use of your information as described in the Privacy Policy.

8. Availability and Modifications

We aim to make the Jensa Group platform available at all times, but we do not guarantee uninterrupted access. We may from time to time perform maintenance, updates, or modifications that may temporarily affect availability. We will try to notify you of scheduled downtime where possible.

We reserve the right to modify, suspend, or discontinue any part of the Platform at any time. We will provide reasonable notice of significant changes where practicable.

9. Disclaimer of Warranties

The Jensa Group platform is provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Platform will be error-free, uninterrupted, or free from security vulnerabilities. You use the Platform at your own risk.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Jensa Group shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of or in connection with your use of the Platform, even if we have been advised of the possibility of such damages.

Our total liability to you for any claims arising from your use of the Platform shall not exceed the amount you paid to us in the twelve months preceding the event giving rise to the claim, or £100 (or equivalent in local currency), whichever is greater.

11. Indemnification

You agree to indemnify, defend, and hold harmless Jensa Group and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or in connection with: (a) your use of the Platform; (b) your violation of these Terms; or (c) your violation of any third-party rights.

12. Termination

We may suspend or terminate your access to the Platform at any time, with or without notice, if we believe you have violated these Terms, engaged in fraudulent or illegal activity, or if required by law.

You may stop using the Platform at any time. If you wish to delete your account and associated data, please visit our Data Deletion page.

Upon termination, the provisions of these Terms that by their nature should survive termination shall survive, including intellectual property provisions, disclaimers, and limitations of liability.

13. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of the Platform shall be resolved through good-faith negotiation. If a resolution cannot be reached, disputes shall be submitted to the courts of England and Wales.

14. Changes to These Terms

We may update these Terms from time to time. If we make significant changes, we will notify you through the Platform or by email at least 14 days before the changes take effect. Your continued use of the Platform after the effective date of the updated Terms constitutes your acceptance of the changes.

15. Contact Us

If you have any questions about these Terms, please contact us:

• Email: admin@jensagroup.uk
• Address: Suite 5, Grove Business Centre, Great Horton Road, Bradford, BD7 1AH
• Support: Visit our Support page