Privacy Policy

1. Who We Are

Jensa Group ("Jensa Maintenance Ltd") is a property management software company. Our platform helps property managers, supervisors, cleaners, and maintenance workers manage buildings, tasks, schedules, and communications efficiently.

Our registered address is: Suite 5, Grove Business Centre, Great Horton Road, Bradford, BD7 1AH
Contact email: admin@jensagroup.uk

2. Information We Collect

We collect information you provide directly to us and information generated through your use of our platform.

2.1 Information You Provide

• Account information: Name, email address, phone number, and role when you register or are added as a team member.
• Property information: Building names, addresses, apartment/flat details, and area assignments that you add to the platform.
• Task and schedule data: Cleaning schedules, task assignments, completion records, and maintenance issue reports.
• Communication data: Messages sent through the in-app team messaging feature.
• Profile information: Any details you add to your user profile within the platform.

2.2 Information Collected Automatically

• Usage data: How you interact with the app and web dashboard, including features used and actions taken.
• Device information: Device type, operating system version, app version, and unique device identifiers.
• Log data: Server logs including IP address, timestamps, and access records for security purposes.
• Cookies (web dashboard only): Session cookies to keep you logged in and maintain your preferences. We do not use advertising or tracking cookies.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Jensa Group platform and mobile application.
• Authenticate users and manage role-based access control.
• Process and display task assignments, schedules, and maintenance reports.
• Enable team communication through the in-app messaging feature.
• Generate weekly wage summaries and operational reports for property administrators.
• Send notifications related to assigned tasks, issue updates, and schedule changes.
• Respond to your support requests and enquiries.
• Monitor and improve the security and performance of our platform.
• Comply with our legal obligations.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Within your organisation: Information is shared with other members of your property management organisation as required for the service to function (e.g., admins can see cleaner task completions).
• Service providers: We work with trusted service providers (such as cloud hosting providers) who assist in operating our platform. These providers are bound by strict data processing agreements and may not use your data for any other purpose.
• Legal requirements: We may disclose your information if required to do so by law, regulation, or legal process, or to protect the rights, property, or safety of Jensa Group, our users, or others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Data Storage and Security

Your data is stored securely on cloud servers hosted at api.jensagroup.cloud. We implement industry-standard security measures including:

• HTTPS encryption for all data in transit.
• Secure token-based authentication (JWT bearer tokens).
• Role-based access controls ensuring users only access data relevant to their role.
• Regular security monitoring and access logging.

While we take reasonable precautions to protect your information, no system is completely secure. We encourage you to use a strong, unique password for your account.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. If you request deletion of your account and data, we will:

• Delete your personal account information within 30 days of receiving your verified request.
• Retain anonymised, aggregated operational data (e.g., task completion counts) that cannot be linked back to you.
• Retain information we are legally required to keep (e.g., financial records for tax purposes) for the period required by applicable law.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access: Request a copy of the personal information we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete information.
• Right to erasure: Request deletion of your personal information. See our Data Deletion page for instructions.
• Right to restrict processing: Request that we limit how we use your data.
• Right to data portability: Request a copy of your data in a structured, machine-readable format.
• Right to object: Object to certain types of processing of your personal information.

To exercise any of these rights, please contact us at privacy@jensagroup.cloud. We will respond to your request within 30 days.

8. Data Deletion Requests

You have the right to request deletion of your account and associated personal data. To submit a data deletion request, please visit our Data Deletion Request page or email us at privacy@jensagroup.cloud with the subject line "Data Deletion Request".

We will process your request within 30 days and send you a confirmation once deletion is complete.

9. Children's Privacy

The Jensa Group platform is designed for use by business professionals and is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately at privacy@jensagroup.cloud.

10. Cookies (Web Dashboard)

The Jensa Group web dashboard uses only essential session cookies to maintain your login session and user preferences. We do not use advertising cookies, tracking pixels, or third-party analytics cookies. You can disable cookies in your browser settings, but this may affect your ability to log in to the dashboard.

11. Push Notifications (Mobile App)

The Jensa Group mobile app may send push notifications related to your assigned tasks, schedule updates, maintenance issue assignments, and team messages. You can manage or disable push notifications through your device's notification settings at any time.

12. Third-Party Links

Our platform may contain links to third-party services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you access.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date at the top. For significant changes, we may also notify you through the app or by email.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: admin@jensagroup.uk
• General enquiries: admin@jensagroup.uk
• Address: Suite 5, Grove Business Centre, Great Horton Road, Bradford, BD7 1AH
• Support: Visit our Support page